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Employee research
Customer research
Market research
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Clients

AIM clients are Top 500, multinational, SME, non profit organisations and governmental entities including:

Toyota Financial Services, Unipart Group, Avis, Royal Bank of Scotland, BMW UK, Jaguar, Land Rover, Axa PPP Healthcare, Allied Irish Banks Plc, Nissan.

AIM offers full business intelligence and market research services for the following areas:

  • Businesses and Services
  • Call Centres
  • Customers and Consumers
  • Employees
  • Local Government
  • Markets and Products
  • Public Sector Suppliers

Due to client confidentiality we will be happy to discuss case studies in more detail subject to approval by the clients involved.

Other pages on this website list real life examples of commissioned research AIM has undertaken. Several hundred projects to date. Below and to the right is a selected list of our more obscure or unusual ones, Click the links to download pdf documents.

European Customer Service Index
An internationally renowned and established financial services company distributing their product via over 2500 agents wished to establish an "end user" measurement programme.
> Case study

Dealer/Channel Marketing Service Study
With over 2000 distributors across Europe this internationally recognised organisation wishes to assess it’s service levels across Europe.
> Case study

Employee Research
A European wide organisation providing services to the general public and corporate customers through thousands of outlets across 14 countries wished to establish and then track employee attitudes and views.
> Case study

Membership Service Analysis
An international membership association covering all sectors of the economy wished to ensure it was offering the best quality of support and advice to its members.
> Case study
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